| NEIGHBOURHOOD
CHARTER
The Company recognises and acknowledges the importance of effective
communication with residents, neighbours and those in care homes
schools or hospitals.
Our neighbourhood and residential charter has been developed and
implemented on all projects where we work in close proximity to
residential properties.
Liaison
| • |
The day-to-day liaison
is carried out by one of our experienced liaison officers and
is overseen by the company's Community Development Manager.
|
| • |
The liaison officer
will liaise with individuals who live in the surrounding area
and those adjacent to our site operations. |
Communication
We will keep you informed of activities at all times. We do this
via newsletters, surgeries, letters and verbally by door knocking.
We operate an open door policy so individuals can contact us at
any time.
Clean and Safe Working Environment
| • |
All operatives will wear
security badges and/or high visibility vest bearing Higgins
company logo.
|
| • |
All materials will
be cleared away at the end of each working day and secured in
a designated container. We respect the environment we are working
in. |
Behaviour, Language and Noise Levels
| • |
We respect that we are
working in a residential area and will keep noise levels to
a minimum and only carry out noisy works at designated times. |
| • |
Our working hours
will be agreed with the client. Weekend work is carried out
only in exceptional circumstances. |
| • |
We will ensure our operatives
do not use foul language. |
| • |
Radios are not allowed
on site. |
| • |
We will ensure materials
are not left lying unattended in any public areas. |
Access to Roads & Void Units
| • |
If the necessity arises
to gain access to your garden or property, we will approach
you giving at least 24 hours notice. |
| • |
We will leave calling
cards where personal contact has not been made. |
| • |
Access to public areas
and residents' properties will be maintained at all time. |
Parking
| • |
Our site staff and operatives
will park in designated areas only and will not block drives
or footpaths. |
Above all else we will respect your home.
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