HIGGINS APPROACH TO RESIDENT LIAISON AND COMMUNITY DEVELOPMENT

Our commitment to working with residents is demonstrated by our dedicated Resident Liaison and Community Development Team.

Originally developed to work with residents on occupied refurbishment projects the team now also uses their expertise on large scale mixed tenure projects.

Resident Communication

Key to successful integration of new development into a new community is a robust communication strategy. From over 40 years of experience in community construction our communication strategy includes:-

24 hour access to an RLO Newsletter and letter drops Resident and Neighbourhood charters Meet the team events Published complaints procedure Award winning resident choice processes On our larger Regeneration Projects we offer Clients a menu of Community Development Initiatives which we timescale, cost and deliver over the life of the contract. Our initiatives include:- Community Arts programme Health and Safety in Schools programme Sponsorship of local Events Organising educational Trips Facilitating residents workshops Integrating construction into school curriculum Local Labour and Training Through the companies Community Development team we are able to work with providers and training organisations in the areas we work to:

• Agree catchment areas
• Agree targets or percentages
• Notify the local area
• Set up training schools
• Work with SME’s and BME’s
• Work with the supply chain

A “Moving -in-Mate” is a uniformed multi-skilled person on hand when residents move in to assist by:

• Fully explaining the handover procedure and brochure
• Demonstrating the operation of all services
• Demostrating the working of all catches and fixings
• Assisting in connecting new washing machines, cookers and other white appliances
• Identifying and informing other departments of any concers of the residents